TUGHARNESS, offers a warranty of 1year from the date of purchase. This warranty shall be void if: (1) the product is damaged due to misuse, abuse, physical mishandling or natural causes such as flood, fire, earthquake or other perils or (2) any repairs are made by a person not authorised by TUGHARNESS to perform such repairs. This warranty does not cover normal wear and tear due to usage First off, if something has gone wrong, we are really sorry. We pride ourselves on our quality, so have to really apologize if one has slipped through. Send us an email with the issue (pictures always help), and we’ll get back to you ASAP with the next steps.